Online Pharmacy (onlinepharmacy.pk) is a DRAP-registered online pharmacy in Pakistan offering prescription medicines, over-the-counter products, health supplements, and medical equipment — all sourced from licensed, verified suppliers. This Service Policy outlines how we operate, what you can expect from us, and your responsibilities as a customer.
1. Our Services
As one of Pakistan’s trusted online pharmacies, we provide:
- Prescription medicines — dispensed by DRAP-registered pharmacists following prescription verification
- Over-the-counter (OTC) medicines — available without prescription, delivered across Pakistan
- Vitamins, health supplements, and wellness products
- Medical equipment and devices (blood glucose monitors, blood pressure monitors, nebulisers, etc.)
- Free pharmacist consultation by phone, WhatsApp, or on-site chat
- Home delivery to all major cities and districts across Pakistan
2. Eligibility
To purchase from onlinepharmacy.pk, you must:
- Be at least 18 years of age
- Be located within our delivery coverage area in Pakistan
- Provide a valid, current delivery address and contact number
- Provide a valid prescription for all prescription-only medicines (Schedule medicines under DRAP regulations)
3. Prescription Medicines — DRAP Compliance
Pakistan’s Drug Regulatory Authority (DRAP) requires that prescription medicines are only dispensed against a valid prescription from a registered medical practitioner. Online Pharmacy strictly adheres to these regulations to protect your safety.
- Upload or send a clear photograph or scan of your prescription at checkout
- Our DRAP-registered pharmacist reviews every prescription before the order is processed
- Orders for prescription medicines will not be dispatched until the prescription is verified
- We reserve the right to reject orders where the prescription is invalid, expired, unclear, or suspected of being altered
- Prescriptions are securely stored for 5 years in accordance with DRAP record-keeping requirements
⚠ Important — Legal Notice:
Submitting a fraudulent, altered, or forged prescription is a criminal offence under Pakistani law. Any suspected prescription fraud will be reported to DRAP and law enforcement authorities.
4. Product Authenticity
Every product sold on onlinepharmacy.pk is authentic, DRAP-approved, and sourced from licensed pharmaceutical manufacturers and authorised distributors in Pakistan. We do not stock, sell, or source counterfeit or substandard medicines.
- All products display a DRAP registration number, batch number, manufacturing date, and expiry date
- Temperature-sensitive products (e.g., insulin, biologics) are stored and transported under appropriate cold-chain conditions
- Products from our platform are never repackaged or tampered with
If you suspect that a product you received may be counterfeit or substandard, contact us immediately at info@onlinepharmacy.pk. We take such reports extremely seriously.
5. How to Order Medicine Online in Pakistan
Ordering from Online Pharmacy is simple:
- Browse our product catalogue or use the search bar to find your medicine or health product
- Add items to your cart and proceed to checkout
- Upload or send your prescription (for prescription-only medicines)
- Enter your delivery address anywhere in Pakistan
- Select your payment method and complete your order
- Receive an order confirmation by email and SMS
- Our pharmacist team reviews prescription orders and confirms dispatch within 4 business hours
- Track your delivery via the link sent to your phone or through your account on onlinepharmacy.pk
6. Free Pharmacist Consultation
Online Pharmacy provides free access to DRAP-registered pharmacists to help you make safe, informed decisions about your medicines. Consultations are available via:
- WhatsApp: +92 305 2556094
- Phone: +92 305 2556094 (Mon–Sat, 9:00 AM – 7:00 PM PKT)
Our pharmacists can advise on dosage, drug interactions, side effects, storage, and whether you need a prescription for a particular medicine. All consultations are confidential.
✓ Please note:
Pharmacist consultations are for informational guidance only and do not replace a diagnosis or prescription from your physician. For medical emergencies, contact your nearest hospital or call 1122.
7. Pricing
- All prices are listed in Pakistani Rupees (PKR) and include applicable taxes
- Prices may change without prior notice; the price at the time of order confirmation is binding
- Promotional discounts are applied automatically at checkout
- In the event of a pricing error, we will contact you before processing the order
8. Governing Law
This Service Policy is governed by the laws of Pakistan, including DRAP regulations and applicable consumer protection legislation. Disputes are subject to the jurisdiction of courts in Karachi, Pakistan.