Online Pharmacy (onlinepharmacy.pk) is a DRAP-registered online pharmacy in Pakistan. We collect only the personal and health information needed to process your order, verify prescriptions, and deliver medicines safely to your door. We never sell your data, never share it with advertisers, and we protect it using industry-standard encryption and secure servers based in Pakistan.
This Privacy Policy explains exactly what data we collect, why we collect it, how long we keep it, and your rights under Pakistani law. By using onlinepharmacy.pk, you agree to the practices described below.
1. Who We Are
Online Pharmacy operates as a licensed pharmaceutical retail platform at onlinepharmacy.pk, fully compliant with regulations set by DRAP (Drug Regulatory Authority of Pakistan) and applicable Pakistani law. Our licensed pharmacists oversee prescription verification, dispensing, and patient consultations.
- Business name: Online Pharmacy
- Website: onlinepharmacy.pk
- DRAP Licence No.: 1921245
- Privacy enquiries: info@onlinepharmacy.pk
- Phone: +92 305 2556094
- Address: Suite No. 204, Fortune Tower, Main Shahra-e-Faisal, Karachi, Pakistan.
2. Information We Collect
2.1 Information You Provide
- Full name, email address, phone number, and delivery address when placing an order or creating an account
- Prescription images or details are uploaded when ordering prescription-only medicines from our online pharmacy in Pakistan
- Payment details — processed securely via encrypted gateways; we do not store full card numbers
- Health preferences, medical conditions, or allergy information shared during pharmacist consultations
- Messages sent to our customer care team via chat, WhatsApp, email, or phone
2.2 Automatically Collected Data
- Browser type, operating system, device type, and IP address
- Pages visited, search terms used on our site, products viewed, and time spent per page
- Cookie identifiers, session tokens, and analytics data (see Section 7)
- Referral source (how you arrived at onlinepharmacy.pk)
2.3 Data from Third Parties
- Payment gateways (JazzCash, EasyPaisa, bank transfers) share transaction confirmation data
- Courier partners (TCS, Leopards, M&P) share delivery tracking and status updates
- Analytics providers share aggregated, anonymised website usage data
3. How We Use Your Information
We use your personal information only for the following purposes — and never for any undisclosed or unrelated purpose:
- Fulfilling your medicine orders, including prescription verification by our DRAP-registered pharmacists
- Delivering your order to your address across Pakistan
- Managing your account and providing ongoing customer support
- Sending order confirmations, dispatch alerts, and delivery tracking by SMS and email
- Sending health tips and promotional offers (only with your explicit consent — you can opt out anytime)
- Complying with DRAP regulations, tax laws, and other legal obligations applicable in Pakistan
- Detecting and preventing fraud, account misuse, and unauthorised access
- Improving our website, product listings, and service quality through anonymised analytics
✓ Our commitment to you:
We do not use your health data for advertising profiling. We do not sell, rent, or trade your personal data with any third party for commercial gain.
4. Sharing Your Information
We share your data only with the following categories of third parties, and only to the extent necessary:
- Courier partners — delivery name, address, and phone number only (e.g., TCS, Leopards, M&P)
- Payment processors — to securely complete your transaction (governed by their own privacy policies)
- DRAP-registered pharmacists — to verify prescriptions and provide medical consultation
- IT and hosting providers — who support our platform under strict confidentiality agreements
- Law enforcement or regulatory authorities — only if required by a valid court order or applicable Pakistani law
5. Data Retention
- Order and transaction records: 7 years (as required by Pakistani tax and financial regulations)
- Prescription records: 5 years (pharmaceutical regulatory requirement under DRAP)
- Account data: Until you close your account, plus 2 years
- Marketing preferences: Until you withdraw consent
- Anonymised analytics: Retained indefinitely (contains no personal identifiers)
6. Your Rights
As a customer of Online Pharmacy in Pakistan, you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or outdated information
- Deletion — request deletion of your data where no legal retention obligation applies
- Opt-out — unsubscribe from marketing emails at any time via the unsubscribe link
- Portability — receive your data in a structured, machine-readable format
To exercise any of these rights, email privacy@onlinepharmacy.pk. We will respond within 30 calendar days.
7. Cookies
- Essential cookies: Required for shopping cart, login session, and checkout — cannot be disabled
- Analytics cookies: Google Analytics (anonymised IP) — help us understand how customers use our site
- Preference cookies: Store your language and display preferences
- Marketing cookies: Shown only with your consent — can be managed via our cookie banner
8. Security
We protect your data using the following measures:
- 256-bit SSL/TLS encryption on all data transmitted between your browser and our servers
- Secure, access-controlled servers in Pakistan
- Regular security vulnerability assessments (see our Vulnerability Disclosure Policy for details)
- Strict internal access controls — pharmacist and health data accessed only by authorised personnel
9. Children’s Privacy
Our services are not directed at persons under the age of 18. We do not knowingly collect data from minors. If you believe a child has submitted personal information, contact us immediately at info@onlinepharmacy.pk.
10. Policy Updates
We review and update this Privacy Policy at least once a year. Material changes are communicated by email and/or a notice on our homepage. The “Last Updated” date at the top of this page always reflects the most recent version.